Returns & Exchanges

At Durbin Farms Market, we take pride in the quality of our farm-fresh goods and want you to be completely satisfied with your purchase. If your order does not meet your expectations, please follow our simple return process within 14 days of receipt.

1

Review Eligibility

Ensure your items are in their original packaging and condition; please note that perishable food items are generally non-returnable unless they arrived damaged.

2

Contact Support

Email our customer service team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

3

Package Your Items

Securely pack the items in their original shipping box and include a copy of your receipt or the RMA form provided by our team.

4

Ship and Track

Send your package back to our market using a trackable shipping method; once received, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing